Refund Policy

Refunds and Returns

Ārepa (Alphagen NZ Limited)

We want you to be genuinely happy with your order. Here is how returns, refunds and our guarantee work, in plain English.

Changed your mind?

That happens. We accept change-of-mind returns on orders from our online store when:

• You bought it within the last 30 days and can show proof of purchase (your order confirmation is perfect).
• The item is unopened, unused, and in its original packaging. Anything bought as a bundle comes back as the full bundle.

Return shipping for change-of-mind is yours to cover, and we cannot refund it. Outside these conditions we are not required to provide a refund, so please choose carefully, and if you are unsure about anything, email us first. We are happy to help you pick well.

Arrived damaged or faulty?

We will sort it, quickly. Email help@drinkarepa.com with your order number, a few words about the problem, and clear photos. If the product is confirmed faulty we will give you a refund, replacement, or store credit, your choice where possible, and we will cover the return shipping if we need the product back. Faulty products are always remedied as required by the Consumer Guarantees Act.

The 60-Day Satisfaction Guarantee (powders and capsules)

We are confident you will feel the difference. If you try one of our powder or capsule products for the first time, use it properly, and it is not for you, we will refund you. Here is how it works:

• It applies to your first purchase of each powder or capsule product, bought through our official website. One guarantee refund per product type, per customer.
• Give it a real go: use the product daily for at least 30 days, following the directions on the label. Brain food works with routine, not overnight.
• Contact us within 60 days of delivery at help@drinkarepa.com with your name, order number, a photo of the opened product, and a few words about your experience.
• The product must be returned to us unless we tell you otherwise. We will confirm the details when you get in touch.
• Once your return arrives (or we confirm you can keep it), your refund is processed to your original payment method within 10 business days. Shipping costs are not refundable.

Anything else

Wrong order in the box, or something we have not covered here? Email help@drinkarepa.com and a real person will sort it out.